Return and Refund Policy
Return and Refund policy:
We have a 15-day return policy in case you see any damage in the product. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without seeking approval from Crochet Now will not be accepted. Once the package is received will arrange for the refund after quality check and same will be credited to source with in 7 Business days.
You can always contact us for any return question at email@example.com
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item before purchase.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
All products except for customized orders are eligible for cancellation before they are dispatched. You can cancel the items by visiting the Your Orders section in Your Account.